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Privacy Policy

Last updated: June 2026

1. Data controller

The controller of personal data is the publisher of dogcoolingmat.co.uk, whose details appear in the legal notice.

2. Data we collect

We collect the following data as part of your use of the site:

  • When you place an order: name, email address, postal address, phone number (via Stripe)
  • When you get in touch: name, email address, message (via the contact form)
  • Browsing: technical cookies necessary for the site to function

3. Purposes of processing

Your data is collected and processed for the following purposes:

  • Processing and tracking your orders
  • Managing the customer relationship (returns, support)
  • Responding to your contact requests
  • Improving the site and the user experience

4. Legal basis

Processing of your data rests on performance of the sales contract (orders), your consent (contact form, non-essential cookies), and the legitimate interest of the controller (service improvement).

5. Data recipients

Your data may be shared with the following processors:

  • Stripe: payment processing (PCI DSS certified)
  • an EU-based hosting provider: site hosting
  • Courier service: delivery of your order

No data is sold or shared with third parties for commercial purposes.

6. Retention period

Order data is kept for 6 years for accounting and tax purposes. Contact data is kept for 3 years after the last exchange. Cookies have a maximum lifetime of 13 months.

7. Your rights (UK GDPR)

Under the UK GDPR, you have the following rights:

  • Right of access to your personal data
  • Right to rectify inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, contact us at: [email protected]. You can also lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

This site uses only technical cookies necessary for its operation (storing your cookie consent). No tracking, advertising or profiling cookies are used. You can manage your cookie preferences via the banner shown on your first visit.

9. Security

We put in place appropriate technical and organisational measures to protect your data: HTTPS connection, secure hosting, and payment via Stripe (PCI DSS certified). No card data is stored on our servers.